Refund Policy

Overview

stepbase offers subscription-based billing through Stripe. This policy outlines how cancellations, refunds, and billing adjustments are handled across our plans.

Free Tier

The free tier requires no payment information and incurs no charges. Since no payment is collected, no refund is applicable. You can use the free tier indefinitely.

Paid Subscriptions

Paid subscriptions are billed on a recurring basis (monthly or annually) and may be cancelled at any time. When you cancel:

• Your subscription remains active until the end of the current billing period
• You retain full access to all paid features until the period ends
• No partial refunds are issued for unused time within a billing period
• No further charges will be made after cancellation takes effect

Annual Plans

If you purchase an annual subscription and wish to cancel within the first 14 days, you may request a pro-rata refund for the unused portion of your subscription. After the 14-day window:

• No refund is available for the remainder of the annual term
• Your access continues until the end of the annual billing period
• The subscription will not renew at the end of the term

Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan (or the free tier), the change takes effect at the start of your next billing cycle. You will continue to have access to your current plan's features until then. No retroactive refund is issued for the current billing period.

Billing Errors

If you believe you have been overcharged or billed in error, please contact us within 60 days of the charge. We will investigate and, if the error is verified, issue a credit or refund to your original payment method.

How to Cancel

You can cancel your subscription at any time using one of these methods:

1. Through the Stripe billing portal, accessible from your Dashboard under Settings
2. By contacting our support team at [email protected]

Cancellation is processed immediately and you will receive a confirmation email from Stripe.

Data After Cancellation

After your subscription ends, your workspace data (flows, forms, instances, and related content) is retained for 30 days. During this period, you can reactivate your subscription or export your data. After 30 days, all data is permanently deleted and cannot be recovered.